Archive for August, 2025

Does Chatbot damage customer relations?

Recent research by Mortar Research, published in the Daily Telegraph of 18 Aug 25 makes interesting reading. Of 2,029 UK adults surveyed from 13-15 May 25, 15 % believe customer service standards have declined in the past year and are turning away from AI and automation. Of those respondents, 54% valued timely responses to questionnaires, […]

August 29, 2025   Posted in: business development, business efficiency, Business Marketing, business performance improvement, business performance indicators, business performance management, business performance measurement, marketing development, marketing management, marketing metrics, marketing ROI, performance management  Comments Closed